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Mukul

Operations Manager
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Location Delhi
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 10 Year
  • Cost
    Hourly Rate$2
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
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    CategoryCustomer Support
  • back in time
    Last Active OnApril 21, 2024
Key Skills
Business analystcustomer serviceoperations managerQuality AnalystVendor ManagementTraining Manuals
Summary

OBJECTIVE

 To solve problems in an effective/creative manner, especially when in a challenging position, also to acquire knowledge as much as possible from each passing day.

 WORK EXPEREINCE

 BLD Dine Home Pvt Ltd (Homefoodi) from June 2019 till Date.

 BLD Dine Homes a Startup company launched the brand Homefoodi in Noida. It is a mobile based application which brings Home cooked food from Home Chefs to the customer.

The application was launched in October 2019 with over 100 Home Chefs, Onboarded at least 250 Home Chefs.

 Enrollment of Home Chefs:

Started with the role for enrollment of Home Chefs visiting societies searching forpeople who are already providing food from home. Selecting the person after proper evaluation as per the parameters.

 Application Development:

Part of the tech team in identifying the areas of improvement and issue’s in the application.

 Onboarding:

Handling the role of trainer for all the Home Chefs.Application, Commercials&all the queries regarding the process.

Operations:

Operations involves checking with the Home Chefs whether the order is checked, system check for task allocation for the delivery partner, checking whether the orders are timely picked and delivered, handling queries and concerns of the chefs and customer accordingly.

Handling complete end to end process for company

UTL Logistics (Cousin Brother’s Business) from March 2016 till May 2019.

 

Handling the role of Business development along with client relationship, UTL has its clientele’sconsisting India’s finest furniture houses, top furniture and interior designers, providing logistics services to the clients, whether packaging of goods, transportation, warehousing or import & export.

 

The Job profile required Co-ordination with the clients regarding new jobs or on existing work, acquisition of new clients, working closely with the operations team for smooth and hassle-free processing of work.

 

Jan’17- Started handling the import & export team, processing of documents for the consignment, coordinating with the vendors, custom clearing agents, shipping companies for proper and smooth operations.


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