Mugdha

1)     KOTAK MAHINDRA BANK LTD

Working with Kotak Mahindra Bank as Branch Operation Manager

Sept 2011 - present

Key Responsibility Areas

• Supervising day to day activity of branch operations, involving Transaction Management & administration.
• Regulatory and procedural compliance.
• Audit-Service quality
• Verification & supervising the processing of banking transactions including new account opening formalities F.D, Insurance Products, Mutual Funds, Cash, Cheque, DD’s, Vault / Key custodian. .
• Remittances Domestic and Foreign
• Customer Management
• New Accounts - Acquisition through cross selling
• Ensure proper record maintenance

Achievements & Activities

• Awarded for best Service quality amongst Pan India
• Attended several training programs on banking
• Build CASA book of 2.5 cr in 7 month
• Net insurance of Rs. 8 lakh in financial year
• Trophy for Topper in service service category for Insurance
• Awarded Twice as Star Performer of the month

ICICI BANK LIMITEDMay 07 to Aug 11

Joined ICICI Bank Ltd as Phone Banking Officer

Area :Credit card Division  (Commercial Banking and Personal Banking)

Key Responsibility Areas

• Attending customer inbound calls solving the queries
• Handled Customer Esclationdesk
• Handling customer queries via email
• Generating leads via cross selling