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Mohd Shoaib

Associate Lead
Location Noida
Total Views185
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 9.3 Year
  • Cost
    Hourly Rate$20
  • availability
    AvailabilityMore 1 Month
  • work from
    Work FromAny
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnJuly 18, 2024
Key Skills
Core JavaJavaScriptHTMLXMLApache TomcatApplication/Production Support&Maintenance [L2/L3].
  • 9 yrs. of overall experience across Application/Production Support & Maintenance [L2/L3].
  • Currently working with Nagarro as Associate Technical lead.
  • Supporting all Casino modules of gaming Applications for www.Netent.com
  • Excellent communication & interpersonal skills with proven abilities in resolving complex software issues. Efficient Communication with different IT and infrastructure teams to actively resolve the issue.
  • SQL based alerts to enable monitoring of some of crucial jobs and tasks.
  • Bug fixing, Debugging, Troubleshooting and feature Development based on Onshore-Offshore model.
  • Expertise in web-based Order fulfillment processes [e-commerce], Debugging/Analysis of various Issues raised with Timely resolution as per defined SLAs and Severity.
  • In-depth understanding of ITIL V3 framework Methodologies (ITSM Certified) and L2/L3 level functionality: - Incident Management, Change Management, and Release Management.   
  • Knowledge Base Creation and management.

Participated and represent the project on CMMI level and GDPR meeting in the organization

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