9 yrs. of overall experience across Application/Production Support & Maintenance [L2/L3].
Currently working with Nagarro as Associate Technical lead.
Supporting all Casino modules of gaming Applications for www.Netent.com
Excellent communication & interpersonal skills with proven abilities in resolving complex software issues. Efficient Communication with different IT and infrastructure teams to actively resolve the issue.
SQL based alerts to enable monitoring of some of crucial jobs and tasks.
Bug fixing, Debugging, Troubleshooting and feature Development based on Onshore-Offshore model.
Expertise in web-based Order fulfillment processes [e-commerce], Debugging/Analysis of various Issues raised with Timely resolution as per defined SLAs and Severity.
In-depth understanding of ITIL V3 framework Methodologies (ITSM Certified) and L2/L3 level functionality: - Incident Management, Change Management, and Release Management.
Knowledge Base Creation and management.
Participated and represent the project on CMMI level and GDPR meeting in the organization