Mohd Shoaib

Associate Lead

Location :Noida

Experience :9.3Year

Last active on :September 12, 2021

Rate: $20/Hourly

Availability :More 1 Month

Work From :Any

Category :Information Technology & Services

 
Active:30+ Days ago
Shortlist :0
Total Views :15
Key Skills
Core JavaJavaScriptHTMLXMLApache TomcatApplication/Production Support&Maintenance [L2/L3].
Summary
  • 9 yrs. of overall experience across Application/Production Support & Maintenance [L2/L3].
  • Currently working with Nagarro as Associate Technical lead.
  • Supporting all Casino modules of gaming Applications for www.Netent.com
  • Excellent communication & interpersonal skills with proven abilities in resolving complex software issues. Efficient Communication with different IT and infrastructure teams to actively resolve the issue.
  • SQL based alerts to enable monitoring of some of crucial jobs and tasks.
  • Bug fixing, Debugging, Troubleshooting and feature Development based on Onshore-Offshore model.
  • Expertise in web-based Order fulfillment processes [e-commerce], Debugging/Analysis of various Issues raised with Timely resolution as per defined SLAs and Severity.
  • In-depth understanding of ITIL V3 framework Methodologies (ITSM Certified) and L2/L3 level functionality: - Incident Management, Change Management, and Release Management.   
  • Knowledge Base Creation and management.

Participated and represent the project on CMMI level and GDPR meeting in the organization