PROJECTS

Production Engineer in Goldman Sachs

•    Worked in rotational shifts along with multiple vendors and resolved production issues.

•    Maintained cloud infrastructure.

•    Good experience in UNIX commands, SQL queries and shell scripting.

•    Well trained in Autosys, Procmon, informatica tools.

Release Management and IT Services of Service-Now l in Intel

•    planning, building, testing and deploying hardware and software and the version control and storage of software using CI/CD Pipelines in Gitlab.

•      Ensuring committed delivery dates are met with quality within the team.

•      Schedule, coordinate, and manage releases for multiple applications that exist within the business

•    Work closely with IT release managers and build a release calendar

•    Assist in project management to ensure milestone goals are met

•    Manage and mitigate risks that relate to scope, quality, and schedule

•    Discuss release scope and/or roadblocks in change advisory board meetings

•    Provide reporting to Senior IT Management to keep them up to date

Shared drive and Personal Drive migration | in Intel

•    Migrating shared drive and personal drives to cloud using Sharepoint migration tool and Powershell.

•    To keep data in newer version of windows.

•    Maintaining the database using SQL.

•    Using robocopy command line utility to migrate large number of ’les.

•    Error handling during migration and resolving SD users queries.

Incident Management / Infrastructure management (Digital Platform enterprise Team) | in Intel

•    Provide a rapid response to any IT(related crisis on AEM)Adobe Experience Management

•    Proactively manage devices and networks in an agile and adaptable way using servicenow tool.

•    Monitor service performance, detecting when service dips below the required standard on WIKI, Informatica etc.

•    Managing incidents and tasks through servicenow without breaching SLA.

•    Identify threats to your network, responding promptly to mitigate their impact

•    Streamline your business- day(to(day functions and operations to free(up your in(house IT team to focus more on your business- overall strategy

•    Reduce downtime by carrying out repairs more quickly

•    Contribute to increasing customer satisfaction and business performance.

Incident Management:

•    IT Services of Service(Now tool like Incident and Problem Management, Service Catalog Requests, Service(Now Administration, Con’guration Management, Knowledge Management, Reporting.

•    User is granted as access of technician through which he can open, update, close incidents, problems, changes, con’guration management items.

•    Creating knowledge articles to better understanding of the tickets.

•    Managing the servicenow requests.

•    Keep monitoring the requests without breaching the SLA.