Professional Experience Cognizant Technology Solutions Oct,2017 – Dec 2019
• SAP Concur Support – Incident Management
• Knowledge Base Articles Management Domain - Pharma Roles and Responsibilities
• Provided Concur Production support across 20+ countries, covering Application Maintenance & Daily Incident and Service Management Support, as well as Credit Card Feed Support (e.g., Missing Card Transactions, Deletion of Card Transactions under user’s profile, Assignment of new credit cards to employee profile)
• Managed the functional design and actively build the configurations by country based on detailed customer requirement.
• Successfully managed any kind of complexities which is related to audit rules,
• Managed and coordinated all Concur credit card feed implementation activities.
• Managed and coordinated all Concur delegation process.
• Provided the employee List and SAE Details for Sap Teams and other Stake holders from concur
• Ensure that the team follows organizational guidelines in each stage of project and implementation is carried out with proper release plan.