Manuja

WORK EXPERIENCE Senior Associate Wipro BPO - Pune, Maharashtra August 2011 to November 2012

• PROJECT NAME : BT Operate.

• DOMAIN : Telecom It was Back Office process and responsibilities included verifying Telecom orders end-to-end for data sanity, working with component teams to ensure on-time completion of critical order tasks and processes, reach out to the client in case of faults and issues to facilitate communication and coordination, attend weekly and monthly calls etc.

ACHIEVEMENTS :

1. Worked well independently and on a team to solve problems.

2. Served as a friendly, hardworking, and punctual employee.

3. Organized and prioritized work to complete assignments in a timely, efficient manner.

4. Remained punctual and professional at all times.

5. Worked to keep clients aware of progress, while offering updated information.

6. Helped to meet and exceed quarterly goals.

7. Enthusiastically performed tasks that were outside of my job description.

8. Ensured the availability of adequate resources to achieve goals.

9. Utilized a creative mindset and an innovative spirit.

10. Functioned with a resilient spirit, resulting in the ability to bounce back after setbacks.