Business Analyst and Scrum Master with 9.5 years of strong experience in software requirement analysis, solution design and documentation, process flow and quality assurance
Knowledge of all phases of software development life cycle (SDLC) and proficient in Scrum (Agile) framework
Expertise in requirement elicitation, solution design, api structure and implementation flow.
Proficient in conducting GAP Analysis using As-Is and To-Be business, Impact Analysis, Risk Analysis
Experience in communication with stakeholders / clients via live chats, e-mails and phone calls, with the ability to understand complex product information, building a strong relationship with clients and resolving their queries.
Experience in processing knowledge of ACH payments, Check Processing, NACHA payments, EFT Payments, Chip Credit card payments processing Euro pay, Master card, Visa EMV and Wires Payments.
Experience of implementing compliance changes introduced by VISA, MASTERCARD, and AMEX networks.
Hands on knowledge of clearing & Settlement process, chargeback lifecycle, and disputes.
Work with product owner to groom product backlog and plan sprints. Lead the backlog grooming sessions to get the teams familiarized with the stories and identify their queries.
Followed Agile/Scrum methodology as a Scrum Master with 1-month iterations running demo and retrospective meetings with scrum analysis methods and sprint planning meetings.