Krishna

RolesandResponsibilities

SENIORSOFTWARE ENGINEER|Visa Inc.|AUGUST2021 - PRESENT

·   Optimizing custom application and its portal for yearly CMDB attestation process. Build data pipelines to ingest data from 70+ sources using SSIS, MSSQL and Transform Maps to populate CMDB. Handle CMDB Daily Operations and building Custom application to calculate ACM for ITDR process.

SENIORSERVICENOWDEVELOPER|DELOITTE|SEPTEMBER2020–AUGUST2021

·   Standardize and implement cloud governance and provisioning framework across the organization to optimize resourcesusingServicenow CloudManagementModule.

·   AssistandimplementenhancementsinVendorRiskManagement,GRC,VulnerabilityResponseManagement.

·   Contribute in Solution Architecture for various ongoing projects and integrations by conducting code reviews andcheckstoensure bestdevelopmentpracticesarefollowed.

SERVICENOWITSM/ITOMDEVELOPER|USManufacturingClient|JANUARY2015–AUGUST2020

·   Blue printing of Business Requirements and formulating Technical Design documents, Workflow designing and processfinalizationwithclientarchitect.ConfigurationandcustomizationofITSMmodulesandServiceCatalogItems,orderguidesalongwith theirworkflowstoautomateseveralcriticalprocesseslikeUserOnboarding,SeparationandIToperations.

·   UpgradingServiceNowinstance,cloning andmonitoredServiceNowperformancetostaywithinthestatedKPIs.

·  Configuration of CMDB Classes/Relationships/Identification/Reconciliation/Data Precedence/Remediation rules andensuringCMDBHeath bymanaging DuplicateCIconfigurationandsetupupofautoremediationrules.

·  ContributedandexpeditedDiscoveryimplementationbycreatingcustompatternsandcoordinatingtroubleshootingsessionswithvariousInfrateams.OverhauleddiscoveryschedulingbyautomatingIPaddress/rangeinclusionandexclusionsbyfetchingdetailsfrom CMDB,IPAMandXclarity.

·   Create Reports and Dashboards to help Business gain deep understanding of the user requests trends, incident occurrencepatternsandtheresponsiveness ofservicemanagementteams byleveraging PerformanceAnalytics.