Kotiratnam

 Having 4 years of IT experience as Servicenow Developer & Administrator.

 Experience in all phases of Servicenow Development including Requirement analysis, Coding, Testing and Implementation of Service-Now Solution for client.

 Knowledge on creation of workflows for Service Catalog items in Service Now.

 Developing of the Catalog Items and maintaining the Record Producers.

 Mapping Record Producer Fields to the Database table record.

 Taking care of all Changes Sign-off from the Requestor before moving to production.

 Created Email notifications and scheduled in Service Now.

 Monitored and performed service Now admin activities which involves group, user & administrator.

 Maintaining process integrity and delivering continuous process improvement.

 Worked on customizing user interface including forms, lists and created record producers for Incident and change management.  Converted the Service Catalog into a fully functional website using Content Management module.

 Service catalogue creation to fulfill different Business requirements.

 Good experience in using Servicenow utilities such as Business rules, Client scripts, Workflow, Scheduled jobs, UI Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.

 Good debugging skills in issue identification and fixing.

 Good knowledge on designing Workflows to automate the Business Process using Servicenow.

 Importing data into service-now by using import set.

 Maintaining Reports/Dashboards.

 Involved in the hands on design and development of the UI, Scripts, Catalog, Workflows and Reports on a showcase Service now instance.

 Responsible for the development of the different modules in SNOW like IM & PM.

 Good exposure in developing multi-tier environments using JavaScript, HTML, Xml technologies.

 Designed Complex workflows for the Change management based on client requirements.

 Experience working with email notifications, inbound actions, reports, gauges, and home pages.

 Hands on Experience on creation of catalog items, wizards, record producers, interceptors, user guide.

 Worked with transform maps, data sources and different transform scripts for data loads and management from third party applications.

 Having experience with schedule jobs, events and triggers to manage business needs and handle background work