Having 4 years of IT experience as Servicenow Developer & Administrator.
Experience in all phases of Servicenow Development including Requirement analysis, Coding, Testing and Implementation of Service-Now Solution for client.
Knowledge on creation of workflows for Service Catalog items in Service Now.
Developing of the Catalog Items and maintaining the Record Producers.
Mapping Record Producer Fields to the Database table record.
Taking care of all Changes Sign-off from the Requestor before moving to production.
Created Email notifications and scheduled in Service Now.
Monitored and performed service Now admin activities which involves group, user & administrator.
Maintaining process integrity and delivering continuous process improvement.
Worked on customizing user interface including forms, lists and created record producers for Incident and change management. Converted the Service Catalog into a fully functional website using Content Management module.
Service catalogue creation to fulfill different Business requirements.
Good experience in using Servicenow utilities such as Business rules, Client scripts, Workflow, Scheduled jobs, UI Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.
Good debugging skills in issue identification and fixing.
Good knowledge on designing Workflows to automate the Business Process using Servicenow.
Importing data into service-now by using import set.
Involved in the hands on design and development of the UI, Scripts, Catalog, Workflows and Reports on a showcase Service now instance.
Responsible for the development of the different modules in SNOW like IM & PM.
Designed Complex workflows for the Change management based on client requirements.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Hands on Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
Worked with transform maps, data sources and different transform scripts for data loads and management from third party applications.
Having experience with schedule jobs, events and triggers to manage business needs and handle background work