Komal

 Software Engineer April 2022 – Present

 Supporting British Airways multiple applications and their servers.

 Identifying and analyzing clients' business requirements

 Working with development support teams to provide design guidelines and impart technical knowledge

 Provide instructions on how to appropriately implement application components based on the hardware and software components the applications will use for implementation.

 Assist internal and external clients with analysis, development, and testing.

 Teamwork is essential for identifying and resolving issues. Effectively communicate with people of all levels, including technical and non-technical experts.

 Manage SSL digital certificates and keys using 2nd and 3rd level support from vendors and in-house applications.

 Ticketing systems are used to track all work we do affecting our business customers, such as incidents or service requests. Having knowledge of these systems' workflows will make you a stronger candidate

 Direct contact with Cabin crew members and solves their issue which they face while using the British Airways Applications or websites.