Kavita

IT analyst
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Location Mumbai
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 3 Year
  • Cost
    Hourly Rate$9
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
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    CategoryInformation Technology & Services
  • back in time
    Last Active OnAugust 18, 2022
Key Skills
MySQLSQLCJavaVisual Studio.NetSybaseData ExtractionDatabase
Summary

I have worked on L1,L2,L3 application support or production support. 3.1 years of experience

ProjectName:TalendETLTool,TLM,TNET,ApplicationHealthCheck,LANDesk(Ticketing

Tool)

Roles&Responsibilities:

 Resolvingincidentandrequestraisedbybusinessusersandanalyzethetrendto

automaterepetitivetasks

 ResponsibleforprovidingthesupportinL2/L3leveldependingonthepriorityofthe

issuestomeetclient’sSLA

 Takingcareofincidentsandresolving,closingthemwithrequiredtimelines.

 IdentifyingtherootcauseofApplication/Productionissuesandresolvingtheissues.

 Communicatewithbusinessregardingimpactofissuesandestimatestimesuntil

suchissuesarefixed.

 WorkingandcoordinatingwithdifferentteamstoensureSLAismeetfortheticket.

 Crossfunctionalcoordination

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