Kavita

I have worked on L1,L2,L3 application support or production support. 3.1 years of experience

ProjectName:TalendETLTool,TLM,TNET,ApplicationHealthCheck,LANDesk(Ticketing

Tool)

Roles&Responsibilities:

 Resolvingincidentandrequestraisedbybusinessusersandanalyzethetrendto

automaterepetitivetasks

 ResponsibleforprovidingthesupportinL2/L3leveldependingonthepriorityofthe

issuestomeetclient’sSLA

 Takingcareofincidentsandresolving,closingthemwithrequiredtimelines.

 IdentifyingtherootcauseofApplication/Productionissuesandresolvingtheissues.

 Communicatewithbusinessregardingimpactofissuesandestimatestimesuntil

suchissuesarefixed.

 WorkingandcoordinatingwithdifferentteamstoensureSLAismeetfortheticket.

 Crossfunctionalcoordination