Kavita

IT analyst

Location : Mumbai

Experience : 3 Year

Last active on : February 16, 2021

Rate: $9 / Hourly

Availability : Immediate

Work From : Any

Category : Information Technology & Services

 
Key Skills
MySQL SQL C Java Visual Studio .Net Sybase Data Extraction Database
Summary

I have worked on L1,L2,L3 application support or production support. 3.1 years of experience

ProjectName:TalendETLTool,TLM,TNET,ApplicationHealthCheck,LANDesk(Ticketing

Tool)

Roles&Responsibilities:

 Resolvingincidentandrequestraisedbybusinessusersandanalyzethetrendto

automaterepetitivetasks

 ResponsibleforprovidingthesupportinL2/L3leveldependingonthepriorityofthe

issuestomeetclient’sSLA

 Takingcareofincidentsandresolving,closingthemwithrequiredtimelines.

 IdentifyingtherootcauseofApplication/Productionissuesandresolvingtheissues.

 Communicatewithbusinessregardingimpactofissuesandestimatestimesuntil

suchissuesarefixed.

 WorkingandcoordinatingwithdifferentteamstoensureSLAismeetfortheticket.

 Crossfunctionalcoordination

My Project History & Feedbacks

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