Kalai Raja

Projects UCB Healthcare | ATAM | August 2022 – Present Support of BMC Remedy Helix 20.08 and upgrade to 21.3, DWP, Innovation Studio, Business Workflows, Smart IT, etc.  Idea Helix Inc (Canada & USA)  (Represent multiple clients like Vodafone, Ncino, Lumen, etc) | June 2018 – Present Main Role – Showcase Application Demo, Project Business Functionalities, BMC Remedy to ServiceNow Migration,  Omnistudio and CPQ Training, Requirement Gathering, Implementation, Development, Support, Documentation, Lead Internal Team, Incident, Change and Release Manager, Project work, etc. Motorola Solutions (via Pentabell) OMAN | ITSM Solution Architect | January 2017 – May 2018 New Implementation from Scratch including architecture for BMC Remedy, ITSM applications, MS SQL, Reporting, Web, etc.  Myntra | Senior ITSM Consultant | June 2016 – September 2016 Implementation of Smart IT 1.5 for QR bar code scanning and updating assets. Google email, LDAP, SSO and other Integration. Airbus France (via Capgemini) | March 2016 – May 2016  Integrate BMC Remedy with Service Now Application for Incident, Problem and Change. 300+ SRM Configurations. National Broadband Network NBN Australia (via IBM) | June 2015 – November 2015 Incident Support Lead (MIM) for P1, P2 (BMC Remedy). Involvement with xMatters, Analytics, BPPM, AO, etc.  SABIC Saudi Arabia | October 2014 – March 2015 BMC Remedy version Upgrade, Data Migration, Custom Code migration and integration with Cisco IVR. Oracle Functions. FLSmidth Denmark | February 2012 – June 2012 BMC Remedy Upgrade. AD, Email, Dameware, IBM Tivoli Integrations. Support Work. Vodafone Egypt BMC Mobility Implementation | October 2011 – January 2012 Implementation of BMC Aeroprise Mobility 4.7, MySQL 5. Mobilizing IM and CM application to be access over smart phones. MTN Uganda Remedy Implementation | July 2011 – September 2011 British Telecom Remedy Development and Support | November 2007 – March 2010 Have worked for 20+ Customers. Across Various Domains. For Entire project list and experiences please visit my linked in profile.