Jyoti

Investigating, diagnosing and resolve all network problems.  Handling fault ticket on network of ILL, MPLS, PRI, NPLC, IPLC links  Handling network related issue like Link Down, Slow Speed, Throughput issue, Link Flapping, Packet Drop  Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP.  Brief knowledge about CE to PE connectivity  Brief Knowledge and access of backend L2 connectivity and its Troubleshooting. Do the configurations on ATM routers.  Escalated every fault ticket to internal team till resolution also shares every update with customer.  Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised.  Monitoring and analysis of router interface traffic  Resolve the network related issue with