Jane

Service Now Administrator and developer

●       Enhancements of ITIL modules such as Incident, Problem, Change, Service Catalog,

●       SLM, and Knowledge in ServiceNow.

●       Worked on creating workflows, Notifications, Assignment’s lookup rules, Data lookup

●       definitions, Access Control Lists, Styles & Reports.

●       Worked on Form Design, Schedule jobs, Notifications, Notification Email scripts,

●       Event registry, Views, Event Rules, Business Rules, Client script, Script Includes, UI

●       policies, Custom workflow activities etc.

●       Worked on Reports and Dashboards.

●       Involved in development of Service catalog which includes creating new catalog items,

●       designing workflows, Creating Catalog UI Policies, Catalog Client Script, and Script

●       Include.

●       Involved in End-to-end Testing of Service Catalogs and ITSM modules.

●       Worked on ServiceNow Discovery.

Worked as ServiceNow Administrator wherein I have worked on the enhancement of the tool and workflows as per the client’s requirements.

●      Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

●      Coordinate application and platform upgrades.

●      Develop systems integrations and process automation.

●      Configure and maintain SLA, catalog items and their associated workflows.

●      General support, administration and maintenance of ServiceNow platform and associated applications.

●      Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

●       Worked with Different ITSM Modules like Incident, Problem and Change ManagementLifecycle.

●      Creating & managing Scripts & Integration & Automation

●      Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI policies, scheduled job, import sets and transform maps, ACL’s, and notifications

●      Develop custom integration components

●      Build catalog items, record producers, and develop other various ServiceNow modules/applications

●      Work directly with end-users to resolve support issues within ServiceNow

●      Discovery & Mid-server configuration & troubleshooting.