Imran

Software Engineer with5years of experience

•        Having 4 Years of experience on ServiceNow ITSM Tool as Administrator and Developer.

•        Good knowledge on Java script.

•        Certified System Administrator

•        Having ITIL V4Foundation Certification

•        Working as a Software Engineer at CapGemini

•        worked asa Software Engineer atRipton solutions

•        Worked as a Software Engineerat Accenture

•        Worked as a Software Engineerat Tata Consultancy Services

•        Worked as a Software Engineerat Ness Technologies

•        Worked on Customer Service Management, easily integrates with partner and third-party applications

•        Worked on UI policies, UI actions and business rules.

•        Adding and administering users, groups and roles.

•        Worked on creating Catalogue Items, Record Producer and Order Guides.

•        Implementation of Email Notification and Events.

•        Used Import Sets to extract data from various sources.

•        Used Update sets to move customization from instance to instance.

•        Implementing security mechanisms using Access Control.

•        Creating workflow activities and approvals

•        Knowledge on rest, soap, scripted rest API, rest API Explorer, rest message.

•        Personalizing and creating forms and fields for the various roles and groups to target company requirements.

•        Creation of application and modules to the application.

•        Implementation of Service Level Management.

•        Handling implementation of ITSM modules using the Service Management Process Model, to facilitate adoption of ITIL using ServiceNow ITSM applications; involved in creation of back end codes

•        Understanding the technical & functional specifications and designing, developing, testing, troubleshooting and debugging of the applications

•        Managing smooth implementation and testing of the application at client location; ensuring defect free application by testing modules as per agreed specifications

•        Providing post-implementation, enhancement and maintenance support to client for application