Himanshu

SUMMARY

• 10+ years of work experience handled different roles and responsibilities such as application support, development, sales operation, team management, business analyst, scrum master, etc.
• Experience of end-to-end Salesforce implementation, which includes sales cloud, marketing, and integration.
• Creating user stories on Jira, and creating documents on confluence. Worked on Miro, and Figma for defining architecture.
• Worked on different domains such as hospitality, ISV, security, food & pharma, and automobiles.
• Part of a global CRM team, which handles more than 2k users located in 100+ countries.
• Experience in working in onshore & offshore model
• London onsite experience, working with business stakeholders in capturing requirements and training end-user regarding sales processes.
• Educating end sales users on how to utilize CRM (Salesforce) efficiently by logging correct & accurate data into the system.
• Performing periodic audits into Salesforce to maintain data integrity.
• Setting sales targets for countries, regions and groups.
• Knowledge of sales process end to end starting from lead Generation to won stage. Sales Performance International training completed.
• Experience in creating account Capture plans, identifying and documenting pain areas of customers and providing inputs in RFP.
• Identifying key potential/strategic accounts and prioritizing revenues
• Experience in handling more than four projects at a time.
• Excellent management skills. Handling team size of 10 resources.
• Experience in Business Requirements Gathering/Analysis.
• Experience in leading development and QA team, also in co-ordination with business stakeholders.
• Performing sales operational activities such as creating reports and dashboards on SFDC and excel. These reports include an analysis of the performance of individuals, pipelines etc. These reports are used in sales reviews, which are done by CXO.
• Collaborate with the internal and external customers/stakeholders to define the scope of the project, deliver on project goals, manage expectations and ensure business deliverables are met.
• Manages timeline, scope, cost and resources assigned and for large technical projects of high complexity from inception to implementation.
• Manages projects and resources within and outside of the department to accomplish tasks such as conducting ad-hoc meetings and persuading clients to complete required task in order to complete project.
• Plans, manages, oversees and controls multiple project teams ensuring that objectives are met.
• Interfaces with personnel internal and external to the department to support and implement production systems or business solutions.
• Facilitates complex technical or business analysis processes such as resolving complex system problems or business system procedures in order to maintain efficient operations.
• Prepares cost-benefit analysis summaries of new or enhanced changes for assigned projects in order to cost-justify changes.
• Played a vital role in testing and team management.
• Excellent in preparing and conducting effective formal and informal presentations.
• Strong analytical and problem-solving skills, design & programming skills, and knowledge of testing concepts.
• Excellent communications skills.
• Result-oriented, self-starter and able to work with minimum guidance.