Hema

Work History

FREELANCER, 04/2019 to current

·        Training sector: Soft skills, Personality development, communication skill, Behavioral, Product training and Train the Trainer.

TRAINING and DEVELOPMENT, 09/2015 to 04/2019

ICICI Foundation -Coimbatore, Tamil Nadu

• Educating entire process of soft skills and Life skills.
• Employee hiring & Selection process
• Employee performance management
• Training includes induction , time management, grooming and etiquette, work ethics etc.,
• Employee engagement welfare activity
• Creating learning materials for appropriate industrial training.
•  Proactive supervisory practices and facilitating the work environment.
• Responsible for administrative process like reports maintaining, meeting for work bettermetation, Trainee records.
• Assessing individuals about strength and interpersonal skill.

DEPARTMENT MANAGER, 10/2010 TO 04/2015

Max Retail Pvt Ltd- Coimbatore, Tamil Nadu

·        Resolved all customer complaints in a professional manner while prioritizing customer Satisfaction.

·         Efficiently Managed on Business targets.

·         Handled Inventory, Visual Merchandising, and Progressed on merchandise.

·         Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

DEPARTMENT MANAGER, 01/2007 TO 09/2010

Fashion @ Big bazaar Pvt Ltd-Bangalore                                                                        

·         Established open and Professional relationships with team members which helped resolve issues and conflicts quickly.

·        Worked with the Management team to implement the proper division of responsibilities.

·        Contributed to Annual store sales for better mentation of sales.