Harshika

I am Harshika Govind from Delhi, India and an MBA(HR) post graduate have 5+ years of experience in HR recruitment, admin and international customer service profiles.

My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelling with the clients in order to provide these clients best manpower services.

I am also a results-oriented professional with expertise in all facets of recruitment management, operational management, interview and selection, staffing & recruiting, compliance and procedures, and relationship management. Highly skilled at managing full recruiting cycle for hiring skilled and efficient candidates which later on make a contribution in company’s growth and progression

I had performed full life-cycle recruiting for all positions. Averaged in 4-5 hires a month, reaching and surpassing my teams goal of a minimum of 3 hires monthly.

Scheduled formal phone screens between candidates and interviewers within the business and helped coordinate on-site interviews.

Positions which I hired in the past are :telemarketer, PHP developer, UI path Developer, PPC analyst, Mean stack developer, Customer service representative, Branch head and executives, AWS engineer, React Native developer, key account manager, Business development executive, Quality engineer, Senior Data scientist, SAP master data governance, Graphic designer, marketing executive, Business Analyst, Quality assurance engineer, team lead- telesales, Academic Counsellor, Travel consultant, Supervisor, Laravel Developer, etc.

TECHNICAL SKILLS:

• Applicant Tracking System: Zoho

• LinkedIn, Monster, Indeed, Career Builder, Google Search, Hubstaff talent, naukri, and many other local, national and international job boards,

• Microsoft Office,

• Google Drive / Docs, Dropbox, Microsoft Teams

• LogMeIn, Team Viewer and many others

From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement, has also opened up more opportunities and greater exposure for me.

Please take a moment to go through the services you can expect from me with perfection I have mentioned below:

1- Inbound customer support services.

2- Outbound customer support services.

3- Appointment setting.

4- Live Chat support.

5- Social media support.

6- Solving tickets.

7- Email handling.

8- Technical support.

9- HR, recruitment and administrative support

10- Data entry, web scraping, web research, data extraction

11- Virtual assistance

12-Sales support