Gourav

Created the proper work report in excel-sheet and presentation for how to start the new project.

 Managing and updating the daily work task and report in excel-sheet properly to make the work easier.

 Handle client’s emails, online calls on Skype, for proper communication, sending reports to solve queries.

 Handle digital marketing services for clients based on different categories and countries.

 Designing creative for social media and email templates for clients.

 Record customer complaints and inform the concerned management staff of appropriate actions.

 Monitor, track, and update the progress status of all incidents and service requests.

 Tracking ends users ' IT complaints till closure.

 Preparation of daily, weekly & Monthly reports and sharing the reports to Manager