OnBenchMark Logo

Gaurav

Quality Engineer
placeholder
Location Greater Noida
view-icon
Total Views46
availability
Shortlist0
back in time
Member since30+ Days ago
 back in time
Contact Details
phone call {{contact.cdata.phone}}
phone call {{contact.cdata.email}}
Candidate Information
  • User Experience
    Experience 6 Year
  • Cost
    Hourly Rate$8
  • availability
    AvailabilityImmediate
  • work from
    Work FromOffsite
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnJune 05, 2024
Key Skills
Power BI
Summary

Work Experience (Present)

IBM India Pvt. Ltd., Noida,

As Telecom Networking

For Lumen Project (USA Broadband Access Network) as Business

Analyst -Subject Matter Expert

(July 2022 to till date.)

• Worked towards the achievement of the strategic and operational

objectives of the group located across multiple locations in a 7x24x365 environment

• Excellent communication and leadership skills.

• Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency.

Hands on experience of tools

• Flight Deck

• CNS (Customer Notification Services)

• Putty (Check the configuration and IP Re-Claim.

• NGWM, LIMS, OMC, Ops Console.

Responsibilities-

• Managed Delivery and Project Management across functions with strong Governance, Client Management & People Management.

• Providing L2 Support as a SME (Subject Matter Expert)

• Remotely analyze the Network Nodes Installed at site On-Real time basis and monitor the fiber network for End Users

• Delivered routing changes included BGP, OSPF, RIP which improved network performance.

• Worked towards the achievement of the strategic and objectives of the group located across multiple location

• Delivered technical support to customers for engineering, disconnection and testing of all transport facilities and switched access circuits. Successfully transitioned multiple processes with stability of the process and people

• Ensure 100% adherence to team’s and organizational processes. Ticket Management and Time Management with customer response and engagement Cross-functional communication and coordination

• Strong documentation skills and have created multiple training modules/ delivered classroom trainings empowering the team to do their job more effectively and efficiently

Copyright© Cosette Network Private Limited All Rights Reserved
Submit Query
WhatsApp Icon