Gaurav

Work Experience (Present)

IBM India Pvt. Ltd., Noida,

As Telecom Networking

For Lumen Project (USA Broadband Access Network) as Business

Analyst -Subject Matter Expert

(July 2022 to till date.)

• Worked towards the achievement of the strategic and operational

objectives of the group located across multiple locations in a 7x24x365 environment

• Excellent communication and leadership skills.

• Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency.

Hands on experience of tools

• Flight Deck

• CNS (Customer Notification Services)

• Putty (Check the configuration and IP Re-Claim.

• NGWM, LIMS, OMC, Ops Console.

Responsibilities-

• Managed Delivery and Project Management across functions with strong Governance, Client Management & People Management.

• Providing L2 Support as a SME (Subject Matter Expert)

• Remotely analyze the Network Nodes Installed at site On-Real time basis and monitor the fiber network for End Users

• Delivered routing changes included BGP, OSPF, RIP which improved network performance.

• Worked towards the achievement of the strategic and objectives of the group located across multiple location

• Delivered technical support to customers for engineering, disconnection and testing of all transport facilities and switched access circuits. Successfully transitioned multiple processes with stability of the process and people

• Ensure 100% adherence to team’s and organizational processes. Ticket Management and Time Management with customer response and engagement Cross-functional communication and coordination

• Strong documentation skills and have created multiple training modules/ delivered classroom trainings empowering the team to do their job more effectively and efficiently