Gaurav

Sr. Engineer- IP Network
placeholder
Location Gurgaon
view-icon
Total Views68
availability
Shortlist0
back in time
Member since30+ Days ago
 back in time
Contact Details
phone call {{contact.cdata.phone}}
phone call {{contact.cdata.email}}
Candidate Information
  • User Experience
    Experience 5.3 Year
  • Cost
    Hourly Rate$6
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
  • check list
    CategoryInformation Technology & Services
  • back in time
    Last Active OnNovember 30, 2022
Key Skills
Cisco Nexus routers ASA firewalls ISR routersLANWANRouting Protocols
Summary
  • Responsible for managing the LAN/WAN issues of customers with MTTR.
  • Proactively responds to customer faults and service requests within defined service levels.
  • Frequent communication with suppliers/providers for incident resolution, change request implementation – PSTN providers, field support team , CISCO TAC.
  • Proactively support WAN optimization services on optimization dashboard.
  • Expertise on troubleshooting with ISP/ service providers for Circuit related problems.
  • Drive technically bridge calls till resolution.
  • Solving Critical issues such as Latency, Packet Drops, RFO and Link down issues on different Vendor devices as per the customer requirements
  • Escalation of incidents and SSR in jeopardy of completion within defined service levels for onward resolution.


Copyright : 2022 – OnBenchMark All Right Reserved.