Sr. Engineer- IP Network
Cisco Nexus routers ASA firewalls ISR routersLANWANRouting Protocols
- Responsible for managing the LAN/WAN issues of customers with MTTR.
- Proactively responds to customer faults and service requests within defined service levels.
- Frequent communication with suppliers/providers for incident resolution, change request implementation – PSTN providers, field support team , CISCO TAC.
- Proactively support WAN optimization services on optimization dashboard.
- Expertise on troubleshooting with ISP/ service providers for Circuit related problems.
- Drive technically bridge calls till resolution.
- Solving Critical issues such as Latency, Packet Drops, RFO and Link down issues on different Vendor devices as per the customer requirements
- Escalation of incidents and SSR in jeopardy of completion within defined service levels for onward resolution.
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