Gaurav

Sr. Engineer- IP Network
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Location  Gurgaon
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Member since 30+ Days ago
 
Candidate Information
  • User Experience
    Experience  5.3 Year
  • Cost
    Hourly Rate $6
  • availability
    Availability Immediate
  • work from
    Work From Any
  • check list
    Category Information Technology & Services
  • back in time
    Last Active On January 23, 2022
Key Skills
Cisco Nexus routers ASA firewalls ISR routers LAN WAN Routing Protocols
Summary
  • Responsible for managing the LAN/WAN issues of customers with MTTR.
  • Proactively responds to customer faults and service requests within defined service levels.
  • Frequent communication with suppliers/providers for incident resolution, change request implementation – PSTN providers, field support team , CISCO TAC.
  • Proactively support WAN optimization services on optimization dashboard.
  • Expertise on troubleshooting with ISP/ service providers for Circuit related problems.
  • Drive technically bridge calls till resolution.
  • Solving Critical issues such as Latency, Packet Drops, RFO and Link down issues on different Vendor devices as per the customer requirements
  • Escalation of incidents and SSR in jeopardy of completion within defined service levels for onward resolution.