DIVYA

SUPPORT CONSULTANT
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Location  Delhi
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Member since 30+ Days ago
 
Candidate Information
  • User Experience
    Experience  5 Year
  • Cost
    Hourly Rate $9
  • availability
    Availability 1 Month
  • work from
    Work From Any
  • check list
    Category Information Technology & Services
  • back in time
    Last Active On January 18, 2022
Key Skills
C# ASP.NET JAVA SCRIPT SQL SERVER HTML 5 CSS SML MVC 5 BOOTSRAP SQL MYSQL SQL SERVER Technical support
Summary

ACCOMPLISHEDTECHINCAL SUPPORT ENGINEER, having 5 years of experience, skilled in client-facing and troubleshooting abilities with exhaustive knowledge of software and systems. My quick ability to zoom in to details, analyze, and zoom out for the bigger picture of the software program coupled with judicious thinking has helped me excel in Global Technical Support Processes.

  • Working in Adobe Systems on a third-party payroll of DIM Engineering Services LLP.
  • Providing remote technical support to US business customers.
  • Warranting case management, Service Level Targets, and C-SAT goals are met.
  • Diagnosing and resolving technical issues in a complex software environment.
  • Writing SQL query codes and writing codes on XML, JavaScript, HTML enables instructions to the software.
  • Extensively working on database platforms such as Oracle, SQL, MySQL, or PostgreSQL
  • Handling web services APIs, database connectors, Simple Object Access Protocol (SOAP).
  • Identifying and reporting Bugs to the Quality Analyst team.
  • Coordinating with Quality Analysts&Developers to resolve customer issues on priority.