Dennis

Technical Support
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Location Bangalore
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 6 Year
  • Cost
    Hourly Rate$12
  • availability
    Availability2 Week
  • work from
    Work FromOnsite
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    CategoryCustomer Support
  • back in time
    Last Active OnDecember 02, 2022
Key Skills
Work From HomeComputer OperatorData EntryTroubleshootingTechnical supportCustomer support
Summary

Objective

Strive to utilize all resources at my disposal to fulfill my goals while constantly improving my own abilities.

Work Experience

Aegis: AOL Windows Technical Support

I.T.P.L White Field

Duration: March 16th, 2009 - May, 2010  

Job Profile: 

  • Troubleshooting for Dial-up software on Windows. 

  • Help set-up E-mail clients on Windows Live and Outlook.

  • Handled Customer Support and Technical Support for a VOIP Service.

  • Appointed SPOC for a team of 15 and handled escalations.

First Advantage: EMEA Process

I.T.P.L White Field 

Duration: September 2010 – September 2011

Job Profile: 

  • Background verification through Emails and over the Phone.

  • Provided floor support for all new existing teams.

  • Was appointed SME and appointed SPOC for several clients.

  • Worked under the Operations Manager for a new experimental process as a lead. 

DigiCaptions India Private Limited

Embassy Golf Links – Indiranagar

Duration: August 2012 – February 2014 

Freelance: March 2014 – February 2016


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