Dennis

Objective

Strive to utilize all resources at my disposal to fulfill my goals while constantly improving my own abilities.

Work Experience

Aegis: AOL Windows Technical Support

I.T.P.L White Field

Duration: March 16th, 2009 - May, 2010  

Job Profile: 

  • Troubleshooting for Dial-up software on Windows. 

  • Help set-up E-mail clients on Windows Live and Outlook.

  • Handled Customer Support and Technical Support for a VOIP Service.

  • Appointed SPOC for a team of 15 and handled escalations.

First Advantage: EMEA Process

I.T.P.L White Field 

Duration: September 2010 – September 2011

Job Profile: 

  • Background verification through Emails and over the Phone.

  • Provided floor support for all new existing teams.

  • Was appointed SME and appointed SPOC for several clients.

  • Worked under the Operations Manager for a new experimental process as a lead. 

DigiCaptions India Private Limited

Embassy Golf Links – Indiranagar

Duration: August 2012 – February 2014 

Freelance: March 2014 – February 2016