WORK EXPERIENCE: I have total Ten years of experience as Sr.desktop support Engineer\Remote support\IT helpdesk\Customer support Engineer which includes my Dell field support (As a Dell engineer for Desktop, laptop, workstation and server support), as a Dell residence engineer projects (At Tata communications Ltd and TCS), Raymond, MT Educare and Atos client sites working as a remote support engineer and currently working with Unisys Global Services India at Kellogg India Pvt. ltd. Powai client site as a customer support Engineer.
Currently Working with : Unisys Global Services India.
Duration: From 01-04-2016 to Till Date.
Currently I am working as a Sr.Customer Support Engineer at Kellogg India Pvt. ltd. Client site.
VIP Users and Remote location users support through remote access.(Through Skype)
Desktop/Laptop Application and hardware issues.
Windows installation through CD, Ghost image and from network.
Windows OS related issues and share drive configure and provide the access from server.
MS office and MS outlook installation and troubleshooting.
Cisco Anyconnect Vpn Client installation and troubleshooting.
Functional mailbox Configure.
User account Unlock and Password reset.(Through AD)
Symantec antivirus related issue.
Network printer and Local printer configure and troubleshooting
Use service now ticketing tool for Ticket creation and update.
Video calling setup as per their meeting for directors and MD with Bridge VC calling.
WePresent setup for users meeting presentation on their meeting rooms.
Inventory maintain for all hardware and coordinate with different vendors.
Daily server room health checkup.
HDD wiped out through Steller application for disposal.
No Job have been added
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