Oct 2015 to
Spanish Translator, Lalita Institute of Foreign Languages, Mumbai, India Freelance
Worked on following projects.
· Presently teaching Spanish.
· MRCC Thane – Audio, video and text, Bug reporting, QC analysis.
· Prime Focus Andheri - Spanish TV serials video/audio to English Subtitle
Spanish to English Translator, Quadrate, Chennai, India Freelance
· Lease agreements, Contracts, Legal documents, Police FIR reports, Government documents,
Spanish Translator/Interpreter consultant, Euroscript/Amplexor, Chennai, India
· Translated and interpreted for Jacobs Engineering
· Translated for Renault and Nissan Automobiles
CUSTOMER SERVICE / IT SUPPORT
Sr. Customer Service Executive, Serco BPO International US, Mumbai
· Customer Service for U.S. Clients (Equifax Mortgage Solutions) Banking process
· Credit rating analysis.
· Inquiry and support.
· Providing information in a clear and efficient manner.
· Resolution and improvisation of low credit ratings.
· Maintaining client accounts.
· Dealing with defaulters and non payments.
· Conference calling
· Coordinating with various banks/courts/law firms on behalf of the client to access
information on pending cases and payments.
Dec 2011 to
Integration Project Management - Customer Service Eclinical Works KPO International US (Mumbai)
· Design, implementation, Operationalization of Patient Data Management System (PDMS) U.S. Based.
· Service client accounts.
· Account Time Management
· Engaging Cross-functional teams/resource persons, liaise between Clinics, Labs & Hospitals