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CHAYAN

Associate
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Location Kolkata
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Total Views63
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Member since30+ Days ago
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Contact Details
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Candidate Information
  • User Experience
    Experience 4.5 Year
  • Cost
    Hourly Rate$10
  • availability
    AvailabilityImmediate
  • work from
    Work FromAny
  • check list
    CategoryMarketing & Sales
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    Last Active OnJune 20, 2024
Key Skills
Customer serviceB2C sales
Summary

Objective

4+ years of experience and skills in Sales, Customer service, Business development and Team management. Possesses diverse experience in working with B2C and B2B field or inside sales roles. Proficient in closing deals over 1 lac. Organised multiple activities and generated local leads worth in lacs. Also, Comfortable in a customer service role and handling more than 50 calls in a day and have experience in managing a team for over 6 months.

Work Experience

Amazon Development Centre

 

Customer Service Associate, Jun 2020 – Dec 2020

 

●      Taking 50 inbound/outbound calls daily from customers enquiring about various issues

related to delivery, refunds, damaged or defective items and issuing concessions for them.

●      Worked in a rotational shift

●      Achieved a AHT of 6.5 minutes consistently and got 75% CSA score.

●      Dealt with Indian customers on phone/chat/email and US customers on chat only.


Project Manager

 

Lead a team of 5-6 contractors to execute the painting task of a particular region.

Oversaw customer complaints during the execution and solve them as per guidelines of the company.

Met with dealers and resolved their queries and educated them about new products and services of the company.

 

Business Development Associate

 

Conducted activities in the territory to generate local leads of customers looking to paint their houses.

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