4+ years of experience and skills in Sales, Customer service, Business development and Team management. Possesses diverse experience in working with B2C and B2B field or inside sales roles. Proficient in closing deals over 1 lac. Organised multiple activities and generated local leads worth in lacs. Also, Comfortable in a customer service role and handling more than 50 calls in a day and have experience in managing a team for over 6 months.
Amazon Development Centre
Customer Service Associate, Jun 2020 – Dec 2020
● Taking 50 inbound/outbound calls daily from customers enquiring about various issues
related to delivery, refunds, damaged or defective items and issuing concessions for them.
● Worked in a rotational shift
● Achieved a AHT of 6.5 minutes consistently and got 75% CSA score.
● Dealt with Indian customers on phone/chat/email and US customers on chat only.
Lead a team of 5-6 contractors to execute the painting task of a particular region.
Oversaw customer complaints during the execution and solve them as per guidelines of the company.
Met with dealers and resolved their queries and educated them about new products and services of the company.
Business Development Associate
Conducted activities in the territory to generate local leads of customers looking to paint their houses.