·        Has 6+ years of experience working in IT Industry

·        Experience in SFDC development using Apex classes and Triggers,VisualForce Page.

·        4 years of experience in the Salesforce.com both as Administrator and Developer in SFDC Customization,Security Access,Workflow, Approvals,Data Validation, Customer Service and support.

·        Has Understanding on physical and logical Salesforce data model.

·        Has worked on development of few internal Technical Tools.

 PROJECT EXPERIENCE  

Domain

Loyalty

Duration / Location

7 months / Kolkata (coordinating with team located at Bangalore)

Primary Role

SFDC Developer

Tools/Technologies

SFDC

Roles & Responsibilities

·        Worked on technical change requirements related to SFDC configuration and Customization for several releases for Swift, Steady State and Advantage Redesign team.

·        Closely worked with QA team to monitor defects raised in Quality Centre and resolved the same.

  Role

• Identify Tickets raised by end users and work for the resolution.
• Work on Ticket assigned and if identified as Technical issue then prepare RCA (Root cause analysis) document.
• Coordinating with Salesforce Support Representatives for Service Requests that were raised for achieving complex requirements.

Tools/Technologies

Salesforce Customization ,Trigger, Email to Case creation, Apex coding, Custom Settings ,Process Builder, Validation Rule, Flows, Data Loader.

Domain

Travel & Hospitality

Primary Role

Salesforce Developer

Tools/Technologies

Salesforce Customization ,Trigger, Email to Case creation, Apex coding, Custom Settings ,Process Builder, Validation Rule, Flows, Data Loader.

Roles & Responsibilities

·        Identify Tickets raised by end users and work for the resolution.

·        Work on Ticket assigned and if identified as Technical issue then prepare RCA (Root cause analysis) document.

·        Coordinating with Salesforce Support Representatives for Service Requests that were raised for achieving complex requirements.