Bhawna

Working in Urban Clap Technologies Pvt ltd. - as Technical Support and

Customer Service Specialist in International Voice Process : (Gurgaon )

September 2020 – December 2021

 Working for UAE operations.

 Resolving queries of clients and partners related to the application and

booking queries.

 Handling inbound calls, troubleshooting steps for clients and partners of

urban company, if they face any issue in Application of UC or website.

 Resolving bugs in apps.

 Resolving website or app error.

Worked In Wipro : As SENIOR OFFICER in Technical Support -International

Voice Process : (Pune) ( December 2018 to June 2019 )

 Resolving the queries of customer related to Router, Modem, Active Directory, MS

Outlook Issues,

 Troubleshooting the steps to the Telstra Customer those who have NBN and Cable

Broadband connections.

 Handling Calls and offline cases to progress the queries and order placed by the

customer .

 Resting the password using active directory and troubleshoot issues related to

desktop screen not working.

Personal Profile:

Work Experience: 2 Years and 8 months

 Knowledge of how the Applications works when the order is placed online by the

customer of Broadband .

 Customer Satisfaction and the problem solving Techniques.

 Worked on Applications and Software - Siebel ,UOMS ,Citrix, AWBT, Service Now,

Active Directory .

Worked in Infosys : As PROCESS EXECUTIVE in Networking Support -

International Voice Process . (Pune ) ( November 2017 to October 2018 )

 Trained as Tripled Skilled Employee, that is have to work on CALLS , CHATS, CASES.

 Resolving the queries of customer related to Router, Modem ,Active Directory, MS

Outlook and MS Teams Issues,

 Working in British Telecom Project of United Kingdom.

 Handling Calls and Chats and Cases, Emails.

 Worked on Applications and Software - Siebel ,UOMS ,Citrix, AWBT, Service Now,

Active Directory .

 Resetting passwords unlocking user accounts in active directory.

 Supporting issues of Outlook, Sharepoint, One drive ,MS teams ,

Security,Authentication application .