Working in Urban Clap Technologies Pvt ltd. - as Technical Support and
Customer Service Specialist in International Voice Process : (Gurgaon )
September 2020 – December 2021
Working for UAE operations.
Resolving queries of clients and partners related to the application and
booking queries.
Handling inbound calls, troubleshooting steps for clients and partners of
urban company, if they face any issue in Application of UC or website.
Resolving bugs in apps.
Resolving website or app error.
Worked In Wipro : As SENIOR OFFICER in Technical Support -International
Voice Process : (Pune) ( December 2018 to June 2019 )
Resolving the queries of customer related to Router, Modem, Active Directory, MS
Outlook Issues,
Troubleshooting the steps to the Telstra Customer those who have NBN and Cable
Broadband connections.
Handling Calls and offline cases to progress the queries and order placed by the
customer .
Resting the password using active directory and troubleshoot issues related to
desktop screen not working.
Personal Profile:
Work Experience: 2 Years and 8 months
Knowledge of how the Applications works when the order is placed online by the
customer of Broadband .
Customer Satisfaction and the problem solving Techniques.
Worked on Applications and Software - Siebel ,UOMS ,Citrix, AWBT, Service Now,
Active Directory .
Worked in Infosys : As PROCESS EXECUTIVE in Networking Support -
International Voice Process . (Pune ) ( November 2017 to October 2018 )
Trained as Tripled Skilled Employee, that is have to work on CALLS , CHATS, CASES.
Resolving the queries of customer related to Router, Modem ,Active Directory, MS
Outlook and MS Teams Issues,
Working in British Telecom Project of United Kingdom.
Handling Calls and Chats and Cases, Emails.
Worked on Applications and Software - Siebel ,UOMS ,Citrix, AWBT, Service Now,
Active Directory .
Resetting passwords unlocking user accounts in active directory.
Supporting issues of Outlook, Sharepoint, One drive ,MS teams ,
Security,Authentication application .