Basant

ProfessionalExpertise:

·        AqualifiedITprofessionalwith10+yearsofITSM/ITILexperienceincluding8+yearsofexperienceasServiceNow consultantanddeveloper.

·        StrongskillsetintheServiceNowsuitedevelopmentincludingSOAP/RESTintegrationWebservices.

·        Strong skill into Flow Designer and Integration hub.

·        Knowledge and Hands of experience into Service Now APM and CSDM.

·        IntegratedServiceNowwiththirdpartytools.

·        ExperienceinDesigning,Developing,andCustomizingandAdministeringITSMsuiteofapplications.

·        GoodknowledgeaboutITILstandardswhicharehelpfulindevelopmentandcustomizationofITSMApplications.

·        Designed,configuredandimplementedsolutionsusingJavaScripting.

·        ExperienceinApplicationArchitecture,Analysis,TechnicalDesign,Development,Implementation,PerformanceTuning,Testing,ConfigurationManagement.

·        UnderstandingofITServiceManagement(ITSM)andtheITILbusinessprocessalongwithmaintenanceofservicelevelagreement(SLA)andmonitoranSLAworkflow.

·        Create,monitor,modify,andpublishservicecatalogworkflowswithapprovals.

·        UseofscriptingtoolsandServiceNowfunctionalitytocreatescripttoautomateroutinetasksbeingdoneinServiceNow.

·        DesignandengineersolutionsleveragingallappropriatecomponentsofferedbyServiceNowtoanswertheneedsforbusinessworkflows,ticketingorotherITSMrequirements.

·        WorkingexperienceofvariousphasesofSDLCsuchasRequirementAnalysis,Design,CodeConstructionandTest.

·        KnowledgeinServiceNowAssetManagement,CMDBandCMDBClassManager.

·        Capableoflearningquicklyanddeliveringsolutionsasanindividualandaspartofateam.Self-motivatedTeamplayerwithexcellentinterpersonalandcommunicationskills.

·        Adaptivetoteamenvironmentandthecapabilityofcompletingcomplextasksindependently.

TechnicalSkills:

·        ServiceNow(Version:London,Kingston,Jakarta,Istanbul,andHelsinki).

·        BatchloadandEventBasedIntegrations.Webservices,JDBC,FTP,SFTP,LDAP,SSO,MidServerconfigurationandinstallation.

·        WebServicesintegrationsusingSOAPandRESTprotocols.

·        JavaScript,WebDevelopmentandAngularJS.

·        GlideScript,ServiceNowClient&Server-sideAPI’s.