Avneet

Industry Experience

DESIGNATION- TELLER in HDFC Bank, New Delhi

(Apr’15- Jan’16)

• Serve customers by completing account transactions.
• Cross-sells bank products by answering inquiries
• Informing customers of new services and product promotions
• Ascertaining customers' needs.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins.
• Complies with bank operations and security procedures by auditing other tellers' currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

DESIGNATION-TELLER in EQUITAS Bank, Faridabad

(June’2016-Aug’2017)

·        Customer Acquisition and Handling customer queries in person or on call.

·        Calling customers for service assistance and product promotion.

·        Cross Selling products like current account, saving account, lockers facility, insurance etc.

·         Handling Cash, transfers, RTGS/NEFT and managing Deliverables of customers.

·        ATM cash management and Cheque Clearing.

·        Maintaining all the branch operations and keeping all the records and documents organised in position.

·        Generating day to day reports and filing them timely.

·        Raising Customer Service request for cheque book / Debit card and taking follow-up from the Head Office.

·        Raising Leads for Account opening or FD booking in CRM.

DESIGNATION-Customer Experience Specialist in LENSKART ONLINE SERVICE (P) LTD.(HO), Faridabad.(Aug’2017-Jan’2019)

·        Customer retention and satisfaction by calling the customer and understanding their requirement and providing resolution accordingly.

·        Managing customer products return in time by providing them replacement or money refund as per the policies.

·        Making settlement of bulk entries done by Lenskart stores.

·        Target on closing the maximum customer return / refund request with maximum TAT of 24-48 hours.

·        Managing customer account by assisting them in placing the replacement order.

DESIGNATION-Admission Counsellor -Confluence World School, Uttarakhand(Sep’2019- Aug’2020)

• Handling Admission Queries and convincing for conversion.
• Counseling for admissions and students as well.
• Maintaining student data and keeping complete file records of documents.
• Designing flyers for facebook post and social media handling.
• Managing School events.