Service Delivery Manager
Last active on :September 22, 2021
Availability :1 Month
Work From :Onsite
Category :Information Technology & Services
· MSc (IT), PGDITM with 16 years of experience in Technical Project Management, Program Management, Agile, Scrum Master, Delivery Management, Client Management, People Management, Software Development, Production Support, BFSI domain.
· Excellent experience in IT Project Management activities including Project scoping, Status Reporting, Estimation, Planning, Risk Management and finalization of technical / functional specifications of the Product / software application.
· I have handled the new Product development of LOS and LMS system.
· I have managed the multiple implementation teams doing the implementation of FinnOne Financing product at various client sites including Mobility and Cloud implementations.
· I have handled multiple projects of FinnOne System development, implementations and Support as project manager where I have been involved in monitoring, reporting and delivering customized FinnOne product.
· Excellent ability to manage cross-functional and cross-regional teams with proven ability in managing & leading projects, guiding the teams during the project phases and enabling knowledge sharing among the team. Strong ability to delegate and meet deadlines.
· Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.
· Done Risk Management, Puerto Analysis, 5 Y Analysis, Project Management Office, HR Management, Project Planning & Scheduling, Configuration Management Project Costing, Project Quality Processes & Procedure, Invoice Raising & Tracking, Product Management, Procurement.
· I have been part of Pre-sales and Sales activities.
· Lead the Process Improvement of organization by implementing the best practices..
· Part of Nucleus CCB (Change Management Board) and SEPG board.
· Part of Nucleus Auditor Group. Done various audits of different cross functional teams at different Project stages.
· Part of Agile Implementation group in Organisation. Rolled out the Agile methodology in various departments.
· Done Data Migration and applications from Host system to FinnOne.
· Involved in Interfacing of FinnOne product with various 3rd party system.