Asha

PROFILE SUMMARY

·        Performance-driven professional with experience of over 05 years across Client Relationship Management, Operations Management, Business Process Improvement acrossManufacturing & other sectors

·        Expertise in ensuring compliance with organizational standards, customer requirements, user experience and various quality measures; comprehensive experience in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight

·        Spearheaded projectplanning, execution, monitoring, reviewing, communicating progress to high profile stakeholders, including progress reports and provided resolution

·        Exhibited success in reviewing business & existing systems and business requirements and facilitating the implementation of new systems/ processes, in-line with the overall business goal and objectives

·        Leveraged skills as an escalation gate for resolving critical issues and conducting varioustraining sessions for transfer of knowledge; developing SOP’s & implementing quality service standards/ KPI for attrition control and performance excellence & received award for the same 

·        Identified needs across levels through mapping skills required for staff members after analysis of existing level of competencies

·        Keen communicator with strong analytical, organizational, problem-solving and interpersonal skills; quick learner with capability to multitask and work under pressure