SUMMARY

• 6 years of experience in configuration and customization of Salesforce and Marketing Cloud.

• Good understanding of Email-to-Case, Web-to-Case, Web-to-Lead.

• Good understanding of Import Wizards and Force.com Data Loader for loading data to Salesforce Standard objects & Custom objects.

• Good understanding of the Salesforce Custom Objects, Workflows & Approval Processes, Reports& Dashboards, Page layouts, Roles, Profiles, Custom Relationships, Field, and formula fields.

• Good knowledge of AMP Script, Journey Builder, Automation and Email studio, content builder, and SQL query.

• Assisted in designing and creating training material and conducted internal training sessions for business users on Salesforce technology functionalities.

• Basic understanding of Lightning Web Component.