Expertise Summary
Scrum and PMP certified managerwith close to 15 years of experience. Specialized in program management, product management, service delivery, managing multiple engagements, agile project delivery including SAP implementations, rollouts, technical upgrades, and Application Support. Experienced in successfully leading global teams through IT transformations, agile project transformation, development and execution of project plans, presentation to key stakeholders at all levels, project estimation, scoping, Pre-sales, project milestones and deliverables
Roles played
· SAP Service Delivery Manager
· Program manager
· Product Manager for Automation suite and RPA tools
· SAP Automation Engineering Manager
· Release Manager
· Project Manager
· Integration architect
· Onsite offshore development in charge
Project: Carbo Ceramics (Atos)
Bangalore Dec 2014 to Present
CARBO is an oilfield service, Technology Company that provides industry-leading production enhancement and environmental services solutions.
Role:
Led offshore program management and SAP AD & AMS Support. My responsibilities included overall service delivery,client relationship management, management of SAP developments, customer requirement gathering, project management, project turnaround, customer relationships, project budget management, and team mentoring. The team size was around 50 (7M $/year).
● Utilized both on-shore/off-shore models to lead SAP ECC AMS team.
● Ensured SLA adherence and delivered Operation Level Agreement by utilizing Service-Now tool.
● Managing the P &L portfolio.
● Prepared project plan, conduct workshops, scoping meetings, blueprinting sessions, RICEF requirements, training, and cutover strategy for the client.
● Assessed risk, led mitigation action plan, and implemented contingency plans.
● Monitored financial budgets, forecasts, and financial reporting to management.
● Solution architect for critical SAP application developments.
Project: EWT (Atos)
Bangalore Feb 2014 to Dec 2014
Evoqua Water Technologies is the global leader in helping municipalities and industrial customers protect and conserve water resources.
Role:
Management of the team for the SAP support project with substantial RICEF requirement gaps.
● Managed project schedule, status of weekly/daily delivery of RICEF objects, periodic reviews, and quality evaluations of the project.
● Act as the release manager and hold the CAB meetings. Also responsible for the milestone reviews and roadblock clearances.
● Managed the SAP interface team for all developments including IDocs.
● Designed and supervised the development of complex SAP interfaces.
● In charge of incident and change management.
Evoqua Water Technologies is the global leader in helping municipalities and industrial customers protect and conserve water resources.