Anil

·        Anil has nearly 10 yearsof Information Technology experience as Salesforce Administrator and Salesforce test engineer.

·        Proficiency in SFDC Testing in creating test cases, executing the same and maintaining the bug logs of test results.   

·        Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events   

·        Expertise on Creating Salesforce Reports and Dashboards.

·        Expertise in creating users and assigning profiles based on requirements.

·        Worked on integrating Salesforce to Outlook and Salesforce to Salesforce.

·        Strong experience in salesforce Validations, Workflows, Approval process.

·        Worked on Process Builder.

·        Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, App-exchange applications, Salesforce Communities.

·        Extensive experience in data migration and integration using Data Loader, Workbench.

·        Good experience in CRM business processes like Campaign Management, Lead Management, and Case Management.

·        Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

·        Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

·        Configured and maintained user security permissions in compliance with organizational needs.

·        Knowledge on integration of CTI adaptors like Ring central with Salesforce.

·        Managing critical Incidents occurred. Working with team to ensure for closure of the incident.