Experience:
Ø Workingat Dr. D. Y. Patil B-School, Tathawade, Pune as a ITSupport Engineer from 01 Jan 2020 to Till Date.
Ø Workingat Dr. D. Y. Patil Institute of Hotel Management & Catering Technology, Tathawade, Pune as a ITHelpdesk Engineer from 02 April 2018 to 31 Dec 2020.
o All hardware related issues: provide hardware level support to end users; handling user’s day to day complaints.
o Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
o Configuring and managing backup and restore procedures.
o Installation of software and hardware, OS and service packs as per user needs and ensuring compliance.
o Inventory records of hardware and software and updating the same as and when required.
o Expertise – PC assembly, Desktop OS (Win XP/ Win 7, Win 8,Win 8.1, Win 10 ) installation, configuration and troubleshooting.
o Maintaining wide range of computer hardware and software program.
o In depth knowledge of Windows client operating systems, XP, 7, 8, 8.1 &10 & Microsoft office upto 2013.
o Troubleshooting of printer and scanner.
o Support 150 computers and 20 laptops in location.
o Taking new machine on the domain & installation of required application software.
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