Akhil

SUMMARY

● To work in a challenging environment, which upgrades my knowledge, improves my skill, and provides a room to give out my best to the organization.

● Comprehensive problem-solving abilities, good verbal and communication skills, willingness to learn, team facilitator, hard worker. ● Productive relationship builder, excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer/client.

● Highly professional-dependable, reliable, and able to perform duties with minimal supervision

EXPERIENCE

Uber India Support, Hyderabad Account Management Specialist August 2018 – March 2020

● Initiate partnerships with new restaurant accounts and actively managing existing relationships, being their POC for UberEats

● Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues related to the market and offering solutions on the same.

● Played a major role in the operations, the presentation of weekly business reviews with the stakeholder

. ● Conduct promotional events & marketing activations, primarily BTL, in conjunction with the internal teams

● Manage the sales administration function, operational performance reporting, streamlining processes, and systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish. Live Operations Specialist

● Monitor India Eats Marketplace and updates the city partners with city metrics on a very high frequency.

● Help cities launch by monitoring different city metrics and provide Root Cause Analysis (RCA) on them

● Work closely with the Central Ops and City Ops team to facilitate and improve multiple parameters for, LiveOps as a workstream, contribute ideas to run new experiments, and help with the implementation of the same.

● Handle concerns from the city and central ops team and share a detailed RCA for misses

[24]7.ai, Hyderabad Digital Interaction Advisor, August 2016 - September 2017

● Worked as Customer support in Voice process for AT&T Client resolving customer issues with customer satisfaction.

● Handling various functions of Customer service, resolving issues includes billing, basic troubleshooting from dealing with dissatisfied customers.

● To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Average Handling Time (AHT), Individual Productivity & Quality Processing