Akhil

Work History ITIL V4, Microsoft Azure & M365 certified associate with experience in the effective and efficient running of daily task specific to Identity management & IT support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. IT Infrastructure Administrator Nihilent Ltd, Pune, Maharashtra Client :- Associated British Foods Group. (European FMGC) (https://www.abf.co.uk) No. of users:- 128000 Ticket Tool:- Assyst (https://www.assyst.net/) Position:- Enterprise Platform Analyst Managing Server and desktop ticketing bin individually Server support L2 tasks:- I do the following task as directed by Tech lead via tickets. Windows Server(Server core and Enterprise) break-fix Microsoft 365 Admin center global admin tasks. Microsoft Azure Stack(Only Azure AD & Subscription) Microsoft Teams meeting room management for hybrid environment. Microsoft Exchange On Prem & Online. RSA Authentication management (assisting service desk) Microsoft SharePoint Online (Access issues only) VMware VM break-fix Hyper V break-fix Zscaler Admin console break-fix AD Audit & AD Manager report making. SCOM alert monitor (Disk space issue, VM performances issues) Print Server management Powershell Scripting Intune and mobility issues File Share access issues Citrix Xen app access issues Lenovo Xclarity DC critical issue reporting to duty managers & senior analyst in late or night shift. Castlerock network alert monitoring. Client :- Twinings (TEA Brand owned by Associate British Foods) (www.twinings.co.uk) No. of users:- 5000+ Ticket Tool:- Assyst (https://www.assyst.net/) Global Desktop Support L3 SPOC for below activities. User onboarding activities (Onboarded 120+ india users single handled) OS installations, Patches, Software installation, Domain joining, user 1st login. Assisting local country IT support for user 2022-02 - Current IT Infrastructure Administrator Akhil Chavan Contact Address Pune, MH, 411038 Phone 918-888-994464 E-mail akhilvchavan@gmail.com LinkedIn https://www.linkedin.com /in/akhil-chavan120850109 Skills System Provisioning Very Good Desktop Component Repair Very Good Technical issues analysis Very Good Issue troubleshooting Very Good Ticket support system management Very Good Windows 10 Very Good O365 solutions and O365 tenant management Very Good Intune Mobility Very Good Bitlocker Management Very Good Software Asset Certifications Accomplishments Education onboarding. Bitlocker management. Application packaging issues. BSOD issues. Non standard software installation and licensing. O365 migration issues. Cross functional trainings to local IT support. Knowledge base management for local IT support. User guidance activities about use of O365 products & IT systems. Application packaging issues