Following responsibilities as a IT Delivery Project Executive,
Perform client relationship management, escalation management and change Management for IBM’s clients
Provide/manage continuous improvement of all services provided and identify alternatives/options to these services
People Management: Build and develop a high performing delivery team
Drive/Manage service quality, performance, and improvement of service delivery processes
Plan and implement Continuous Improvement Program to improve the quality of services provided and to attain Delivery Excellence
Ensure / Manage communications on day to day service operations are delivered to customer based on ITIL framework
Drive/Manage Crisis Management
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