ü Contributes strategic vision and integrates a broad range of ideas regarding applications and software under Testing. Presents, and communicates, and articulates technical processes effectively to all levels of the organization (including non-technical audiences, Senior Leadership, VPs and the C-level executives).
ü Coordinates with business analysts and users to understand the requirements. Performs highly complex analyses of system requirements and of existing business processes and information systems.
ü Leads advanced systems planning, scheduling and implementation.
ü Experience in Testing of applications integration to other third-party applications.
ü Solid understanding of Salesforce object architecture and comfortable creating new objects and solutions that are elegant, scalable, and visually appealing
ü Mostly worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application
ü Verification & validation of Inbound Emails as converting as Cases. Validating the Assignment rules of Cases
ü Checking the functionalities of Escalation rules of Cases. Testing the Flow functionality of the Cases by using the Call Guides
ü Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs
Expertise in Salesforce core languages: Visualforce (pages and components); Lightning components and