Abhik

OBJECTIVE :Iwouldliketointroducemyselfasaresultoriented,proactiveandhardworkingprofessionalwithMBAinMarketingandSystemspecializationalongwithachievementdrivenexperienceinthefieldoftelecommunicationandthebankingprocessinITESindustry,EGovernanceprojects(PDSAutomation),ECommerceeverticals.Outstandingcommunicationskills,verbalaswellaswrittencoupledwithexceptionalpresentationskillsaremyforte.Strongclienthandlingskillsandabilitytobuildstrong,lastingandmutuallybeneficialrelationshipsarealsomyareasofstrength.

VALUE ADDED COURSES:-

1.     PROBE – A 3 months certification on retail banking from Bankedge Academy for banking and Fianace.Gained knowledge about various aspects of banking and finance.

2.     Business Analytics course from IVY Professional Institute.

3.     Digital Marketing Course from IMS Digital Marketing School.

WORK EXPERIENCE:

1.     Working in SENRYSA TECHNOLOGIES PRIVATE LIMITEDas a BUSINESS ANALYSTfrom May 2019 to till date.

JOB RESPONSIBILITIES :

1.     Business development in E-commerce project (NextDoorHub).

2.     Making analysis and data for daily report purpose.

3.     Working in Public Distribution Project, Banking Project and E-Commerce Projects.

4.     Coordinating with different department for daily report purpose.

1.     Worked in TCS as a FRAUD ANALYST in CITI BANK CHARGEBACK PROCESS

(June 2016 to FEBRUARY 2017)

JOB RESPONSIBILTIES :

1.Analysis of the fraud transactions disputed by the customer and give them the right solution.

2.Working on the live accounts of the customers and after all the investigation taking the ownership and decision whether the case is closing in customer or merchant or bank favor.

3.Sorting out Regz cases for the entire team and finding resolutions.

4. Trained a new batch for pre-process and process.

5. Running macro for the entire team and pointing the errors for the team before the external audit.