Salsforce Senior Associate CLM

Key Skills Apttus CLM, Conga Composer, Sales Cloud, Service Cloud, Data Model, OWD, Flows,

Job Description

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve
complex business issues from strategy to execution. PwC Professional skills and
responsibilities for this management level include but are not limited to:
➢ Use feedback and reflection to develop self-awareness, personal strengths and
address development areas.
➢ Proven track record as an SME in chosen domain.
➢ Ability to come up with Client POC/POV for integrating/increasing adoption of emerging
Tech. like BlockChain, AI et al with the product platform they are associated with.
➢ Mentor Junior resources within the team, conduct KSS and lessons learnt.
➢ Flexible to work in stretch opportunities/assignments.
➢ Demonstrate critical thinking and the ability to bring order to unstructured problems.
➢ Ticket Quality and deliverables review.
➢ Status Reporting for the project.
➢ Adherence to SLAs, experience in incident management, change management and
problem management.
➢ Review your work and that of others for quality, accuracy and relevance.
➢ Know how and when to use tools available for a given situation and can explain the
reasons for this choice.
➢ Seek and embrace opportunities which give exposure to different situations,
environments and perspectives.
➢ Use straightforward communication, in a structured way, when influencing and
connecting with others.

➢ Able to read situations and modify behavior to build quality relationships.
➢ Uphold the firm's code of ethics and business conduct.
➢ Demonstrate leadership capabilities by working with clients directly and leading the
engagement.
➢ Work in a team environment that includes client interactions, workstream management,
and cross-team collaboration.
➢ Good Team player. Take up cross competency work and contribute to COE activities.
➢ Escalation/Risk management.

Managed Services -
Application Evolution
Services

At PwC we relentlessly focus on working with our clients to bring the power of technology and
humans together and create simple, yet powerful solutions. We imagine a day when our clients
can simply focus on their business knowing that they have a trusted partner for their IT needs.
Everyday we are motivated and passionate about making our clients’ better.
Within our Managed Services platform, PwC delivers integrated services and solutions that are
grounded in deep industry experience and powered by the talent that you would expect from
the PwC brand. The PwC Managed Services platform delivers scalable solutions that add
greater value to our client’s enterprise through technology and human-enabled experiences.
Our team of highly-skilled and trained global professionals, combined with the use of the latest
advancements in technology and process, allows us to provide effective and efficient
outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their
priorities, including optimizing operations and accelerating outcomes. PwC brings a
consultative first approach to operations, leveraging our deep industry insights combined with
world class talent and assets to enable transformational journeys that drive sustained client
outcomes. Our clients need flexible access to world class business and technology capabilities
that keep pace with today’s dynamic business environment.
Within our global, Managed Services platform, we provide Application Evolution Services
(formerly Application Managed Services), where we focus more so on the evolution of our
clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and
capture the value of their application portfolio while cost-effectively operating and protecting
their solutions. We do this so that our clients can focus on what matters most to your business:
accelerating growth that is dynamic, efficient and cost-effective.
As a member of our Application Evolution Services (AES) team, we are looking for candidates
who thrive working in a high-paced work environment capable of working on a mix of critical
Application Evolution Service offerings and engagement including help desk support,
enhancement and optimization work, as well as strategic roadmap and advisory level work. It
will also be key to lend experience and effort in helping win and support customer
engagements from not only a technical perspective, but also a relationship perspective.

Required Skills

➢ Hands-on experience with Apttus CLM and Apttus CPQ.
➢ Experience with Conga CLM and Conga Composer.
➢ Manage individual CLM-focused tracks within Business Applications transformation.
➢ Serve as an expert in CLM configuration and guide team members in configuration
decisions.
➢ Build a Salesforce application using SFDX. Strong knowledge & Understanding of
SFDX.
➢ Experience with Apex, Visualforce and the Lightning Component Framework.
➢ Good knowledge & Understanding of Ant Migration Tool.
➢ Experience with Github.
➢ Partner with other Salesforce Admin and Development team members to ensure timely
delivery of work to business stakeholders
➢ Translate high level initiatives and features from the program backlog into epics and
stories.
➢ Design, develop, test, and implement stories for Salesforce CRM and PRM Devops
➢ Work with business partners to document business processes and system
requirements
➢ Prepare requirements and design documents, configuration workbooks, test cases and
other documentation as required through the project lifecycle
➢ Deploy code between test environments and to production and troubleshoot any errors
that may arise
➢ Regularly perform database deduping and cleanup procedures