Manager - BPO Operations (Airline / Travel Domain)

No of Positions:1

Location:Manila

Tentative Start Date:May 23, 2020

Work From :Onsite

Rate : $12-20(Hourly)

Experience :8to12Year

Job Category
Leisure, Travel & Tourism
Mode of Contact :Email
Duration :Long-Term
Required Skills
Contact Centre / BPOManager- BPO Operations
Description

Primary Job Responsibilities:

·    Ensure team meets and exceed Stipulated Timelines and Service Level Agreements.

·    Actively manage staff on a regular basis to ensure all issues are dealt effectively and efficiently

·    Train, coach and motivate team members conduct monthly meetings with the staff

·    Responsible for Staff Retention and performance appraisal.

·    Maintain control of qualitative and quantitative productivity of team individuals

·    Resolve escalated queries. Ensure team is aware of all updates and changes in policies/ procedures and processes.

·    Interact with client coordinators for process related issues. Maintain and report a MIS of activity (output) for individuals & Team. Serve as process ambassador and represent team during client facility visits. Be in regular email contact and ensure all problems are ironed out on a timely basis

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