Manager - BPO Operations (Airline / Travel Domain)

No of Positions  No of Positions:  1

location Location:Manila

date Tentative Start Date:  May 23, 2020

Work From Work From :Onsite

rate Rate : $12 - 20(Hourly)

experience Experience :8 to 12 Year

Posted:30+ Days ago
Job Applicants :69
Job Views :61
Job Category :Leisure, Travel & Tourism
Duration :Long-Term
Key Skills Required Skills
Contact Centre / BPOManager- BPO Operations

Primary Job Responsibilities:

·    Ensure team meets and exceed Stipulated Timelines and Service Level Agreements.

·    Actively manage staff on a regular basis to ensure all issues are dealt effectively and efficiently

·    Train, coach and motivate team members conduct monthly meetings with the staff

·    Responsible for Staff Retention and performance appraisal.

·    Maintain control of qualitative and quantitative productivity of team individuals

·    Resolve escalated queries. Ensure team is aware of all updates and changes in policies/ procedures and processes.

·    Interact with client coordinators for process related issues. Maintain and report a MIS of activity (output) for individuals & Team. Serve as process ambassador and represent team during client facility visits. Be in regular email contact and ensure all problems are ironed out on a timely basis

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