L2 - Windows and VMWare Administrator

No of Positions: 2

Location: Bengaluru

Tentative Start Date: July 10, 2021

Work From : Onsite

Rate : $ 3 - 4 (Hourly)

Experience : 4 to 6 Year

Job Applicants : 3

Job Views : 290

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Job Category : Information Technology & Services

Duration : Long-Term

Required Skills

Windows Server O365 DNS Active Directory DHCP RDS WDS IIS Azure would be added advantage

Description

Job Title: L2 - Windows and VMWare Administrator

Experience: 4 to 6 years

Job Location: Bangalore

Max CTC: 5.5L

Joining date: Immediate or max 15 days

Required skills:

Excellent communication (neutral accent and email etiquette)
Windows Server, Office 365 Administration, DNS, Active Directory, DHCP, RDS, WDS, IIS
Windows NTFS file system permissions and hierarchy
Exposure to Server Backups and Restore
Expertise in VMware vSphere 5.0, 6.0 or higher versions
Familiar with ITIL incident, change and problem management processes
Prior experience of working with US clients will be an added advantage
Azure knowledge

Other requirements: Willing to work in rotational and 24 / 7 shift pattern, Graduation in Computer Science or related field

Job description:

Responsible for timely acknowledgment of tickets/ ticket requests raised by the customer through e-mails, calls, web portal and monitoring tools
Proactive monitoring of health and performance of infrastructure components
Perform technical troubleshooting and resolve the ticket within the agreed resolution SLA
Assign / re-assign tickets to appropriate support groups or next level of support (if required)
Provide technical support in configuring and managing Windows Server (2008, 2012, 2016)
Installation of patches and troubleshooting for failed updates
Ensure backups are being taken and perform test restore activities during regular intervals
Windows server performance tuning
Configure failover clustering
Share relevant details with users/stakeholders regarding the nature of the incident, estimated time for recovery/resolution and possible workaround / permanent fix
Prepare and update SOPs on time
Provide technical assistance to L1 engineers
Prepare and share reports on time
Attend mandatory meetings and training