IT Product Support Specialist

No of Positions  No of Positions:  1

location Location:Ahmedabad

date Tentative Start Date:  July 11, 2021

Work From Work From :Onsite

rate Rate : $3 - 5(Hourly)

experience Experience :3 to 5 Year

Posted:30+ Days ago
Job Applicants :0
Job Views :164
Job Category :Information Technology & Services
Duration :Long-Term
Key Skills Required Skills
Windows ServerActive Directory would be added advantageMicrosoft Azure
Description

 Major Responsibilities:


  • Patching of all the Microsoft systems, and ensure we follow IT standards and security policies
  • Manage and maintain both on premise and cloud-based windows servers. 
  • Receive and respond to incoming calls, pages, and/or e-mails regarding all windows issues.
  • Responsible for automating manual tasks using new or existing tool sets.
  • Patching and updating servers to the latest patches or OS versions.
  •  Responsible for troubleshooting application failures on Windows OS.
  • Perform root cause analysis for production incidents.
  • Keep system documentation and playbooks up to date and accurate
  • Should have experience in MS CCM
  • Must have M365 / Office 365 knowledge 
  • Developing tools and processes to improve the overall user experience
  • Manage the Windows Support queue, and deal with escalations from both internal and external teams and act as subject matter expert in Windows OS issues.
  • Provide administrative support with projects, vendors, and back office activities
  • Activities associated with the support and maintenance of the infrastructure
  • Perform routine OS analysis and evaluation on resource requirements necessary to maintain and/or expand service levels
  • Part of the team include Windows Server, Windows Desktop, and Linux Server, enterprise application such as Active Directory, Exchange, performance monitoring, and software distribution.
  • Evaluate, recommend, integrate and coordinate OS enhancements
  • Activities associated with the support and maintenance of the infrastructure
  • Providing support to production service requests and incidents and perform routine maintenance and support activities
  • Identify and manage risks. Recognize issues and proactively create ways to mitigate their impact
  • Part of the team responsible for Windows Server, Windows Desktop, and Linux Server, enterprise application such as Active Directory, Exchange, performance monitoring, and software distribution.


 Key skills: Office365 / M365, Windows , Azure