IT Product Support Specialist

 Major Responsibilities:

• Patching of all the Microsoft systems, and ensure we follow IT standards and security policies
• Manage and maintain both on premise and cloud-based windows servers. 
• Receive and respond to incoming calls, pages, and/or e-mails regarding all windows issues.
• Responsible for automating manual tasks using new or existing tool sets.
• Patching and updating servers to the latest patches or OS versions.
•  Responsible for troubleshooting application failures on Windows OS.
• Perform root cause analysis for production incidents.
• Keep system documentation and playbooks up to date and accurate
• Should have experience in MS CCM
• Must have M365 / Office 365 knowledge 
• Developing tools and processes to improve the overall user experience
• Manage the Windows Support queue, and deal with escalations from both internal and external teams and act as subject matter expert in Windows OS issues.
• Provide administrative support with projects, vendors, and back office activities
• Activities associated with the support and maintenance of the infrastructure
• Perform routine OS analysis and evaluation on resource requirements necessary to maintain and/or expand service levels
• Part of the team include Windows Server, Windows Desktop, and Linux Server, enterprise application such as Active Directory, Exchange, performance monitoring, and software distribution.
• Evaluate, recommend, integrate and coordinate OS enhancements
• Activities associated with the support and maintenance of the infrastructure
• Providing support to production service requests and incidents and perform routine maintenance and support activities
• Identify and manage risks. Recognize issues and proactively create ways to mitigate their impact
• Part of the team responsible for Windows Server, Windows Desktop, and Linux Server, enterprise application such as Active Directory, Exchange, performance monitoring, and software distribution.

 Key skills: Office365 / M365, Windows , Azure