Image Management Specialist -L2 Support

Note : 1 Year contractual job

Required Technical expertise

 Knowledge of Windows desktop operating systems, components and

configuration

 Knowledge of Image Creation and Deployment tools (e.g., MS Intune, MDT,

WinPE, SCCM OSD, IEM OSD, PXE)

 Knowledge of Scripting Languages (e.g., VBS, Perl, Batch Scripting and

PowerShell)

 Knowledge of Virtualization Platforms (e.g., VMware ESX/Workstation, Hyper-

V, VirtualBox)

 Knowledge of Active Directory and Group Policy

 Knowledge of Device Drivers

 Knowledge of Hardware BIOS/UEFI (Unified Extensible Firmware Interface)

 Problem determination and remediation

Windows 10 (Managing Win10 Devices via Intune-SCCM Co-management)

 Expert-level Windows 10 build architecture and deployment experience,

including customization and "branding” of a Windows 10 build

 "Windows Autopilot” deployment experience using Azure/Intune

 Bare-metal and in-place Windows 10 deployment/upgrade strategies

 Understanding of how Windows 10 servicing works

 Active Directory GPO controls and settings (including security settings)

 Microsoft Deployment Toolkit (MDT) server setup and configuration (this is

optional but very desirable)

 Microsoft Endpoint Configuration Manager (SCCM) experience from an

application management and OS deployment perspective

 Experience working heavily with various hardware and drivers (Windows OS)

 Working knowledge of PowerShell and DOS batch file scripting

 General Networking knowledge (PXE boot setups, DHCP, DNS, VPN, WIFI,

etc.) as it relates to Windows 10 deployment methodology

Role and Responsibilities

 Implement configuration changes to images per the image requirements

document as approved by the client

 Conduct product evaluations as requested by the account solution lead

 Ensure the timely and accurate certification of both hardware and software

in line with client specifications and agreed IBM and industry standards.

 Develop technical documentation (build, testing, checklists, etc) for new

versions/releases, patches and images.

 Work with requestors to resolve complex issues arising as a consequence

of image build activities. This includes but is not limited to software

versioning, interoperability, hardware or network issues.