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L2 - Windows and VMWare Administrator

No of Positions  No of Positions:   2

location Location: Bengaluru

date Tentative Start Date:   July 10, 2021

Work From Work From : Onsite

rate Rate : $ 3  -  4 (Hourly)

experience Experience : 4 to 6 Year

Job Applicants : 3
Job Views : 299
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Job Category : Information Technology & Services
Duration : Long-Term
Key Skills Required Skills
Windows Server O365 DNS Active Directory DHCP RDS WDS IIS Azure would be added advantage

Job Title: L2 - Windows and VMWare Administrator

Experience: 4 to 6 years

Job Location: Bangalore

Max CTC: 5.5L

Joining date: Immediate or max 15 days

Required skills:

  • Excellent communication (neutral accent and email etiquette)
  • Windows Server, Office 365 Administration, DNS, Active Directory, DHCP, RDS, WDS, IIS
  • Windows NTFS file system permissions and hierarchy
  • Exposure to Server Backups and Restore
  • Expertise in VMware vSphere 5.0, 6.0 or higher versions
  • Familiar with ITIL incident, change and problem management processes
  • Prior experience of working with US clients will be an added advantage
  • Azure knowledge


Other requirements: Willing to work in rotational and 24 / 7 shift pattern, Graduation in Computer Science or related field


Job description:

  • Responsible for timely acknowledgment of tickets/ ticket requests raised by the customer through e-mails, calls, web portal and monitoring tools
  • Proactive monitoring of health and performance of infrastructure components
  • Perform technical troubleshooting and resolve the ticket within the agreed resolution SLA
  • Assign / re-assign tickets to appropriate support groups or next level of support (if required)
  • Provide technical support in configuring and managing Windows Server (2008, 2012, 2016)
  • Installation of patches and troubleshooting for failed updates
  • Ensure backups are being taken and perform test restore activities during regular intervals
  • Windows server performance tuning
  • Configure failover clustering
  • Share relevant details with users/stakeholders regarding the nature of the incident, estimated time for recovery/resolution and possible workaround / permanent fix
  • Prepare and update SOPs on time
  • Provide technical assistance to L1 engineers
  • Prepare and share reports on time
  • Attend mandatory meetings and training
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