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Manager - BPO Operations (Airline / Travel Domain)

No of Positions  No of Positions:   1

location Location: Manila

date Tentative Start Date:   May 23, 2020

Work From Work From : Onsite

rate Rate : $ 12  -  20 (Hourly)

experience Experience : 8 to 12 Year

Job Applicants : 71
Job Views : 611
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Job Category : Leisure, Travel & Tourism
Duration : Long-Term
Key Skills Required Skills
Contact Centre / BPO Manager- BPO Operations

Primary Job Responsibilities:

·    Ensure team meets and exceed Stipulated Timelines and Service Level Agreements.

·    Actively manage staff on a regular basis to ensure all issues are dealt effectively and efficiently

·    Train, coach and motivate team members conduct monthly meetings with the staff

·    Responsible for Staff Retention and performance appraisal.

·    Maintain control of qualitative and quantitative productivity of team individuals

·    Resolve escalated queries. Ensure team is aware of all updates and changes in policies/ procedures and processes.

·    Interact with client coordinators for process related issues. Maintain and report a MIS of activity (output) for individuals & Team. Serve as process ambassador and represent team during client facility visits. Be in regular email contact and ensure all problems are ironed out on a timely basis

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