Customer Success Manager

No of Positions  No of Positions:   1

location Location: Bengaluru

date Tentative Start Date:   June 20, 2021

Work From Work From : Offsite

rate Rate : $ 5.06  -  10.3 (Hourly)

experience Experience : 5 to 7 Year

Posted: 30+ Days ago
Job Applicants : 19
Job Views : 322
Job Category : Information Technology & Services
Duration : Long-Term
Key Skills Required Skills
SAAS project management client service technical support Business Reviews customer retention product implementation ITSM ERP
Description

Key accountabilities: ·

.        Develop and manage client portfolios.

·        Sustain business growth and profitability by maximizing value.

·        Analyze customer data to improve customer experience.

·        Hold product demonstrations for customers.

·        Improve onboarding processes.

·        Evaluate and improve tutorials and other communication infrastructure.

·        Mediate between clients and the organization.

·        Handle and resolve customer requests and complaints.

·        Minimize customer churn.

·        Aid in product design and product development.