Customer Success Manager

No of Positions  No of Positions:  1

location Location:Bengaluru

date Tentative Start Date:  June 20, 2021

Work From Work From :Offsite

rate Rate : $5.06 - 10.3(Hourly)

experience Experience :5 to 7 Year

Posted:30+ Days ago
Job Applicants :19
Job Views :90
Job Category :Information Technology & Services
Duration :Long-Term
Key Skills Required Skills
SAASproject managementclient servicetechnical supportBusiness Reviewscustomer retentionproduct implementationITSMERP
Description

Key accountabilities: ·

.        Develop and manage client portfolios.

·        Sustain business growth and profitability by maximizing value.

·        Analyze customer data to improve customer experience.

·        Hold product demonstrations for customers.

·        Improve onboarding processes.

·        Evaluate and improve tutorials and other communication infrastructure.

·        Mediate between clients and the organization.

·        Handle and resolve customer requests and complaints.

·        Minimize customer churn.

·        Aid in product design and product development.